Surat, Gujarat
6 hours ago
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We are FULLY online FREE local delivery available at checkout. 50% off all clothing-discount automatic at checkout.

The Fine Print

Shipping

Orders placed Tuesday-Saturday before 12 PM EST will begin processing that day, excluding holidays, and will ship within 48 hours of receiving your order. Orders placed after Saturday at 12 PM EST will be shipped next business day. Once your order has shipped, you will receive a notification with a tracking number. Please make sure that your order is shipping to a secure location. Once the package has been delivered to the correct location, we cannot be responsible for lost or stolen packages. 

We do not ship to domestic P.O. Boxes. 

For International orders, please allow 10-14 business days to receive your order.

*Please note, for international orders the recipient is responsible for duties or taxes. If you have questions about shipping times and rates to your address, please email hello@olenzo.com.

Returns/Exchanges

Merchandise can be returned up to 7 days after date of purchase for a full refund providing the item is in its original condition and original packaging with tags still attached. Merchandise received 7 days after date of purchase will not be accepted and shipped back to you at your expense. 

How do I make a Return/Exchange?
Please contact us at contact@olenzo.com. We will send you a pre-paid shipping label and further instructions.

*We are unable to accept International returns

Accepted Merchandise

Merchandise will only be accepted in its original condition with the original packaging and tags. Items that have been worn are not eligible for exchange or return. Shipping and handling charges are non-refundable. If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense. 

*Candles and books will not be accepted for return or exchange

*Sale items are final sale


Damaged/Incorrect Items
If you receive an item that is defective, damaged or incorrect, you must notify us via email or give us a call within three (3) business days of receiving the merchandise. We’ll email you a pre-paid shipping label for your return or exchange. Once you receive the label, please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn and in original packaging with tags in order for exchange or refund.